Purchasing a stair lift is an important decision that can be intimidating for first-time buyers. Many of our customers never give stair lifts a second thought until they find that they need one. That’s fine—customers don’t need to be experts in order to make it through the purchase process with exactly the lift they need. That’s because we lend our expertise to them.
Whatever time it takes, we are ready to spend it, answering questions along the way. We are grateful for our customers and show our gratitude with patience, understanding, and an eagerness to share our experiences.
Getting customers involved with hands-on shopping is another perk we provide. They get to come see the products and put their hands on the durable, comfortable materials that are involved. It just makes sense that allowing someone to try out a stair lift will make that person infinitely more comfortable with the possibilities of navigating the home post-installation.
And after the purchase is complete, we are committed to patience and training in the home. Introducing a stair lift into a home is no small adjustment, and even though the results are positive, we understand there are questions on the front end. Just as it is initially during the discussion about making the purchase, new questions may arise once the lift has become a reality within the home. As our customers’ partners throughout the process, we won’t leave until everyone is satisfied and pleased.
Isn’t that the way all transactions should be? We think so.